Legal
Refund Policy
TigerUp is in beta, and this policy may change as the service does. When they change, we'll update this page and the date below.
Last updated
Paid plans aren't on sale yet: during the beta, TigerUp's Free plan is the only one you can use. This policy will apply once paid plans are available.
Who you pay
Paid plans are sold through Polar (polar.sh), our merchant of record. Polar takes the payment and issues the receipt, so the charge comes from Polar, and Polar sends any refund back to the card or account you paid with.
Cancelling
- Paid plans are monthly subscriptions. You can cancel at any time, and there's no cancellation fee.
- Cancelling stops the next renewal. Your plan keeps working until the end of the month you've paid for, and then your organization moves to the Free plan.
- On the Free plan, its limits apply again: monitors over the Free limit may be paused, and check history older than the Free plan keeps is deleted.
Refunds
- Within 14 days of your first payment: ask for a refund and you get the full amount back, for any reason. Email support@tigerup.dev from your account's email address and tell us the organization.
- After that: renewals and the rest of a month you've started aren't refunded. If you're charged by mistake, for example twice or after you cancelled, tell us and we'll refund it.
- Refunds take a few business days to reach you, depending on your bank or card.
This policy doesn't take away any refund rights you have under the consumer laws where you live. See also our Terms of Service.
Contact
Billing questions and refund requests: support@tigerup.dev.